Settlement of disputes
On the basis of EWRC Decision No. Ж-29 from 26.03.2015, ENERGO-PRO Sales AD informs its customers that they have a quick and economical method for settlement of disputes by using the procedure for mediation, conciliation and arbitration.
Mediation is a voluntary and confidential procedure for out-of-court settlement of disputes in which a third person-mediator assists the disputing parties in achieving agreement. Subject of mediation may be civil, commercial, labour, family and administrative disputes connected with the rights of customers and other disputes, including cross-border, between natural and legal persons.
Subject of conciliation can be internal and international disputes of private character, which allow conclusion of agreement. The presence of pending court or arbitration proceedings on the same dispute is not an impediment for starting a conciliation process.
Arbitration proceedings is another method for settlement of disputes in which the parties may voluntarily turn to an arbiter(s) to decide settlement to their dispute. It takes place in one court instance and differs from the proceedings under the Civil Procedure Code in its economy and speed.